Frequently Asked Questions

Find answers to common questions about our services, process, and what to expect. If you don't see your question here, please don't hesitate to contact us directly.

What services does Healing Pathways provide?

We provide individual therapy, couples therapy, family therapy, and psychiatric medication management for adults and adolescents.

What conditions do you treat?

Our team treats anxiety, depression, bipolar disorder, PTSD/trauma, ADHD, insomnia, stress, grief, and other behavioral health challenges.

Do you provide therapy and medication management together?

Yes. Our providers offer comprehensive care, including both therapy and medication management, tailored to each patient’s needs.

Do you see patients in person or only virtually?

Currently, we offer care exclusively via secure telehealth visits for convenience and privacy.

Do I have to live in Maryland to receive services?

Yes. Our providers are licensed to treat patients who are physically located in Maryland at the time of their appointment.

What are your office hours?

Appointments can be scheduled through our website booking form, by calling our office at 240-371-6092, or through the patient portal.

How do I book an appointment?

Appointments can be scheduled through our website booking form, by calling our office at 240-371-6092, or through the patient portal.

What is the process for becoming a new patient?

New patients complete intake forms online, upload ID and insurance information, and then schedule an initial evaluation with one of our providers.

How long are appointments?

Initial evaluations last about 60 minutes. Follow-up appointments typically last 30–45 minutes.

How soon can I be seen?

Most new patients are scheduled within 1–2 weeks, depending on provider availability.

Do you accept insurance?

Yes. We accept Medicare, Maryland Medicaid, TRICARE, and most major insurance providers including UHC, Aetna, Cigna, CareFirst BCBS, Kaiser, and more.

Do you offer self-pay options?

Yes. We offer transparent self-pay rates for patients without insurance coverage.

Will you verify my insurance?

Yes. We confirm coverage and benefits prior to your first appointment.

How do medication refills work?

Patients can request refills through the patient portal, by phone, or through our automated system. Requests are processed within 48 business hours.

Do you prescribe controlled substances (like ADHD medications)?

Patients can request refills through the patient portal, by phone, or through our automated system. Requests are processed within 48 business hours.

Will I definitely need medication?

Not necessarily. Some patients benefit most from therapy alone, while others may need a combination of therapy and medication. Treatment is always personalized.

Are my sessions confidential?

Yes. All services are HIPAA-compliant and confidential, except when providers are legally obligated to report safety concerns.

Can I message my provider between appointments?

Yes. You can securely message your provider through the patient portal. Messages are answered within 1–2 business days.

What should I do if I need urgent help?

Healing Pathways is not a crisis center. If you are experiencing a life-threatening emergency, call 911 or go to your nearest emergency room. For mental health crisis support, call or text 988.

What makes Healing Pathways different?

We combine clinical expertise with compassionate care, offering comprehensive telehealth services and automations that make the process simple and stress-free. Patients often tell us they feel heard, supported, and empowered to heal.

Still Have Questions?

We're here to help! Don't hesitate to reach out if you need more information or want to discuss your specific situation.

Call Us

Speak directly with our team

Email Us

Send us your questions

Call Us

Speak directly with our team

Ready to Get Started?

If you're ready to begin your healing journey, we're here to support you every step of the way.

We believe every person deserves a safe space to heal, grow, and thrive. Led by Dr. Bah, we provide expert care through virtual telehealth visits.

240-371-6092

Office Hours

Virtual Appointments

Monday - Friday

9:00 AM - 7:00 PM

Saturday

Available upon request

© 2025 Healing Pathways Behavioral Health. All rights reserved.